Refund policy

If you wish to make a return, please notify us within 7 days of receiving the item.

Please e-mail us at info@granawatchco.com.

If you are not satisfied with the purchase and you have NOT USED the item, you can return it to us. However, if the item is lost or damaged during shipping, we are not responsible. The cost of returning the goods to our warehouse will not be refunded.

We do not accept USED products.

Which products do we take as used? Products that you wore or unpacked from the original packaging of the manufacturer (foil on the watch). If you send us the products used in this way for a refund, no amount will be refunded and the items will be sent back to you!

Delivery costs will not be refunded. You will only be refunded the total price of the product.

When you send the goods back to us, you must have the carrier mark the shipment as "RETURN GOODS" so that we are not charged duty, as it is a return.

When GRANA Watch Co has received the returned item, it will be inspected before a refund is given.

The refund will be issued to the original payment account. Please note that it may take a further seven days for the refund to appear on the account balance.